FQA

You can pay by PayPal and Credit Card.

You will receive an Order Confirmation email from idolcolor.com after you have successfully placed your order. Containing order detail information, it will be sent to the email address you have provided. Please print and retain your records. If you did not receive a confirmation email for any reason, please click the resent button or contact us at idolcolor9@outlook.com.

If your online order contains a product that has a material or manufacturing flaw, we will confirm whether there are some problems in delivery or the product has a quality problem. Please contact us and we will pick up the product for inspection and better assistance.

All international orders are subjected to duties, taxes, and fees as determined by their local government. For any detailed information about duty and fees that are associated with the shipment, please contact the local government.

We can manufacture special OEM orders for you in your desired style & color. This would be considered as a special order and could take about one month for delivery. So if you are ordering it for a special occasion, please take the delivery time into consideration. For more details, please contact us.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We are sorry to inform you that you cannot change or edit the order information (includes billing and shipping details, changing items, combining orders or adding items to the existing order) once it has been placed. If you insist on changing or canceling your order, please contact our staff in ten days after you confirm the order.

Before you place the order, you could tell us your address. We will check and confirm it for you.